The number next to the Favorites tab, left sidebar, will increase up to 99 possible Favorites. Option to click on the "+ Favorites" for each particular property, which automatically adds the property to your list of Favoritesįor consideration. Thank you for choosing us for your Smoky Mountain vacation! We look forward to helping you make your dream vacation a reality!Īdd to Favorites: As you visit individual property pages or pages with listings of several properties on them, you have the Contact Usĭidn't find the information you needed? Contact Us for further assistance with your reservation or guest account. Our office hours are currently 8:00am - 10:00pm, Monday thru Sunday. Note: If the reservation documents have not been signed electronically and/or the balance has not been paid three days prior to arrival via the credit card on file, you must check in at our 2140 Parkway office. Additional information regarding your stay.If you have a future reservation and haven't completed the Express Check-In, please send your confirmation number and email used for the reservation to to request an invitation to complete the process.Īfter you've signed all reservation documents and paid the balance in full, you'll receive an email with your active stay information 8 hours prior to arrival, which includes the following: Make a Paymentįor future stays with a balance open, you can make credit card payments from $50 up to the total cost of the reservation.
After submitting your request, one of our reservationists must complete the cancellation process before your reservation is canceled. Within the request, provide a reason for cancellation and click submit. This must be done before check-in and per our policies. Briefly describe your issue, provide contact information, and submit up to 3 photos detailing your situation if applicable. Within the reservation, you'll be able to do three things, which are: Submit a Trouble TicketĬlick the report issue button for maintenance needs or other concerns during your stay. Current Stays: At check-in but before check-outĬlick on the view button to get more details about each reservation.Your guest reservations will show as follows: Once your account is created, you can start managing your reservations. Note: If you need to change the email address on your reservation, please contact the reservations office for further assistance. Follow the steps in the email to complete the creation of your account. When finished, an email will be sent to confirm your email address. If a different email is on your reservation, you'll need to create a guest account with that email to manage the reservation.
Keep in mind the email used to create your guest account must match the email provided on your reservation. To help you navigate your Guest User account, we've provided a helpful guide to walk you through the process.Ĭreating a guest account is as simple as submitting your email and creating a password. Welcome to Cabins USA! We hope you enjoy your stay with us and look forward to helping you make incredible vacation memories.
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